Honest: All service personnel of Nanjing Panda and maintenance networks authorized by the company must be honest and trustworthy.
Professional: All service personnel of the company and maintenance networks authorized by the company must have professional service quality, professional service level and capability. They must use parts specially supplied by the company to ensure professional service process and results.
Fast: Highly-efficient and fast service process. In order to provide customers with faster service, the company has established a national customer call center, with over 1,000 authorized service providers forming an integrated, highly-efficient and professional Panda service system. National customer service hotline 10106600 has been opened. No matter what your demands, just dial the hotline and we will do the rest.
Satisfactory: The objective of Panda service is customer satisfaction. We do everything for customers, serve all customers and meet all customer demands. From demand to satisfaction, constantly improve the PDCA cycle, thus meeting more demands and achieving greater satisfaction.
Service hotline
National uniform customer service hotline: 10106600, 24-hour service per day and 365 days per year.
Operators are on duty from 8:00 to 21:00, with recorded telephone service provided for the rest time.
Service quality supervision hotline: 025-84345378 and 025-84345379
Service E-mail: service@panda.cn

Service commitment

I. Set-top box
1) Service policy
Whole set-top box is guaranteed for three-month replacement and free-of-charge maintenance for one year. Remote controller is guaranteed for three-month free-of-charge repair. Set-top boxes beyond warranty period are repaired at customer site with materials charged.
2) Service commitment
Provide lifetime free-of-charge maintenance for the product. 100% return visit is required for the Broadcasting Group.

II. Mobile phone
1) Service policy
As per provisions of the national Three Guarantees, mobile phones may be returned within seven days from the purchase date, replaced within fifteen days and repaired free of charge for one year.
2) Service commitment
Mobile phone head is guaranteed for one year, battery for six months, and earphone for three months. Service outside the warranty period and for man-made damage is on a charge for service basis.

III. Network card
1) Service policy
Basically implement the provisions of the national “New Three Guarantees”. Defective cards with quality problems will be replaced free of charge for three years as per industry practice, and network cards with quality problems sold to end users will be replaced free of charge for one year. As for some operators, agents and their users, network cards with quality problems will be replaced free of charge for one year, with paid maintenance offered in case of man-made damages or expiration of free-of-charge replacement period.
2) Service commitment
Identify fault within two working days and repair or replace upon confirmation.

IV. Quartz-sorting machine
Sign maintenance agreement upon expiration of the one-year warranty period. In case of problems, service will be rendered by collecting materials in the form of Assignment Letter. Within the warranty period, service will be rendered in the form of Material Requisition with the signature of the general manager, and charging for maintenance outside the warranty period.

Ⅴ.Reflow soldering, screen printing and material handling machine
1) Service policy
Sign maintenance agreement upon expiration of the one-year warranty period. In case of problems, service will be rendered by collecting materials in the form of Assignment Letter. Within the warranty period, service will be rendered in the form of Material Requisition with the signature of the general manager.
2) Service commitment
One-year warranty and lifetime service. Upon receiving a maintenance call, service personnel contacts customer to analyse the fault and cause, and will attend the customer’s factory after completing preparation within two hours.

VI. Uninterruptible power supply
Provide spare parts free of charge within the warranty period.

VII. Products to be charged (subway gate, recharging machine and ticket vending machine)
One-year warranty, charge upon expiration of warranty period and quote upon agreement.

VIII. Production line
One-year warranty. Motor and gas cylinder are provided free of charge within the warranty period. Maintenance will be charged outside the warranty period.